• Privacy Rights of the Client

Under the applicable data protection legislation, including but not limited to the Personal Information Protection and Electronic Documents Act (PIPEDA) and any relevant provincial laws in Quebec, clients are afforded comprehensive rights regarding their personal data. These rights are as follows:

1. Right to Access: You may request a copy of the personal data we hold about you, along with details regarding its processing.
2. Right to Rectification: Should your personal data be inaccurate or incomplete, you have the right to have it corrected.
3. Right to Erasure (“Right to be Forgotten”): Under certain conditions, you may request the deletion of your personal data from our records, except where we are required by law to maintain certain information.
4. Right to Restriction of Processing: You have the right to request a halt on the processing of your personal data, allowing its storage but restricting further processing under certain conditions.
5. Right to Data Portability: Where applicable, you may request the transfer of your data to another controller, in a structured, commonly used, and machine-readable format.
6. Right to Object: You have the right to object to the processing of your personal data under certain circumstances, including for direct marketing purposes.
7. Right to Withdraw Consent: For data processing activities based on consent, you may withdraw your consent at any time, without affecting the lawfulness of processing based on consent before its withdrawal.

To exercise these rights, please contact us directly using the contact information provided at the end of this policy.

• Scope and Consent

This Privacy Policy applies to all personal information collected by Pürlus through our cleaning services, website, mobile application, customer service interactions, and any other means where this policy is directly referenced. By accessing and using our services, you acknowledge and agree to the practices described in this document and consent to the collection, use, and disclosure of your information as outlined herein.

• Collection of Information

Information Collected Automatically

Upon accessing our services, certain information is automatically recorded by our systems, including:

1. Device Information: Specifications of the device used to access our services, such as the IP address, browser type, language settings, and device identifiers.
2. Usage Data and Log Files: Detailed information on your interactions with our services, including date and time stamps, pages viewed, time spent on pages, and the referral source that led you to our services.

• Information You Provide

This encompasses all information you voluntarily provide, including but not limited to:

1. Account Registration: Information required to create and maintain a user account, such as your name, email address, and password.
2. Service Booking and Transactions: Details of the services you book, including dates, preferences, feedback, and payment information, which is processed securely through third-party payment gateways.
3. Communications with Us: Records of any correspondence or interactions with our customer service team, including emails, phone calls, and chat sessions.

• Information from Other Sources

We may enrich our database with information from third-party sources to enhance our understanding of customer preferences and improve our service offerings. This may include demographic data, market analysis, and other publicly available information.

• Mobile Device Information

For users of our mobile application, we may request access to additional information, including:

1. Location Data: Geolocation data to provide location-specific services, subject to your device settings and consents.
2. Mobile Device Sensors: Information collected from your device’s sensors to facilitate certain app functionalities.

• Use of Collected Information

The information we collect is instrumental in providing a personalized and efficient service. Specifically, we use this information to:

1. Fulfill Service Requests: To process and complete the cleaning services you have requested, including payment processing and scheduling.
2. Customer Support: To provide timely and responsive customer support, including addressing queries, complaints, and feedback.
3. Service Improvement: To analyze usage patterns, service feedback, and other data to continually improve our services and customer experience.
4. Marketing and Communication: Subject to your consent, to send you updates, newsletters, marketing materials, and other information related to our services or promotions we think may interest you.
5. Compliance and Protection: To comply with legal obligations, enforce our terms and policies, and protect our rights, privacy, safety, or property, and/or that of our clients or others.

• Marketing

With your explicit consent, we engage in direct marketing activities to keep you informed about new services, special offers, and other information we believe may be of interest to you. You have the right to opt-out of receiving marketing communications at any time by following the unsubscribe instructions included in each marketing email or by contacting us directly through the provided contact information. We commit to processing your opt-out requests promptly and without penalty.

• Use of Cookies and Similar Technologies

Our services utilize cookies and similar tracking technologies to enhance user experience, analyze trends, administer the website, track users’ movements around the website, and gather demographic information about our user base as a whole. Cookies are small data files stored on your device that help us improve our services and your experience, see which areas and features of our services are popular, and count visits.

We may also use web beacons, pixels, and other tracking technologies to collect information about your browsing activities and to deliver targeted advertisements that may be more aligned with your interests.

You can control the use of cookies at the individual browser level, but if you choose to disable cookies, it may limit your use of certain features or functions on our services.

• Protecting Your Information

The security of your personal information is paramount to us. We implement and maintain reasonable, commercially acceptable security procedures and practices appropriate to the nature of the information we store, in order to protect it from unauthorized access, destruction, use, modification, or disclosure.

However, no method of transmission over the internet, or method of electronic storage, is 100% secure, and we are unable to guarantee the absolute security of the personal information we have collected from you.

• Sharing Personal Information with Third Parties

Pürlus does not sell, trade, or rent personal information to third parties. We may share information with third-party service providers to perform services on our behalf, including payment processing, data analysis, email delivery, hosting services, customer service, and marketing assistance. These service providers are bound by contractual obligations to keep personal information confidential and use it only for the purposes for which we disclose it to them.

Additionally, we may disclose your personal information as required by law, such as to comply with a subpoena, or similar legal process when we believe in good faith that disclosure is necessary to protect our rights, protect your safety or the safety of others, investigate fraud, or respond to a government request.

• Changing Your Personal Information

You have the right to access, correct, or delete your personal information maintained by us. At any time, you can request to review, change, or delete your personal information by contacting us via:

1. Email: contact@purlus.com
2. Phone: 514-XXX-XXXX

We will respond to your request to access within a reasonable timeframe and notify you of the actions taken.

• Contact Us

For any questions or concerns regarding this Privacy Policy or our data practices, please contact us at:

1. Pürlus Customer Service
2. Email: contact@purlus.com
3. Phone: 514-XXX-XXXX

Your privacy concerns are important to us, and we aim to respond to your inquiries with diligence and care

Last updated on April 17, 2024